Privacy Policy

Handling of Personal Information

Bespoke Inc. (hereinafter referred to as "the Company") outlines its handling of personal information as follows:

Purpose of Use of Personal Information
1. Personal Information of Applicants for Employment at the Company
  ・For sending recruitment information and making contact.
  ・For recruitment selection processes.
2. Personal Information of Company Employees
  ・For employment management, including business operations.
  ・For procedures related to health insurance, social insurance, and employee benefits.
3. Personal Information Obtained Through Inquiries to the Company
  ・For contacting and responding to such inquiries.
4. Personal Information of Representatives of Business Partners
  ・For necessary business communications, negotiations, and contracts.
  ・For managing business partner information, payments, and revenue processing.
5. Personal Information Handled in Outsourced Operations (not retained personal data)
  ・For fulfilling contractual obligations with clients.
Procedures for Responding to Requests for Disclosure, etc.
1. Contact for Requests for Disclosure, etc.
  ・"Personal Information Complaints and Consultation Desk" (contact information provided below).
2. Documents Required for Requests for Disclosure, etc.
  Please send the following to our "Personal Information Complaints and Consultation Desk":
  ・Application form for disclosure, etc. (available upon request).
  ・Identification documents (e.g., driver's license, passport, health insurance card, residence card, My Number card; please obscure information such as the registered domicile).
  ・If the request is made by a representative, documents verifying the representative's identity and authority (e.g., family register, power of attorney).
  ・Fee: For "Notification of Purpose of Use of Retained Personal Data" and "Disclosure of Retained Personal Data," a fee of 1,000 yen per request is required. Please enclose a postal money order for 1,000 yen with the above documents.
Security Measures for Retained Personal Data
To protect retained personal data, the Company implements the following security measures. For detailed inquiries regarding these measures, please contact our Personal Information Inquiry Desk.
1. Formulation of Basic Policy
  ・To ensure the proper handling of personal data, a basic policy has been established.
2. Establishment of Rules for Handling Personal Data
  ・Rules and regulations have been implemented to prevent leakage, loss, or damage, and to manage personal data securely.
3. Organizational Security Measures
  ・Appointment of a person responsible for handling personal data.
  ・Establishment of a reporting and communication system to notify the responsible person in the event of any violation or potential violation of laws or regulations.
  ・Clarification of the scope of personal data handled by employees.
  ・Regular self-inspections and audits by external parties to assess the handling of personal data.
  ・Review and improvement of the personal information protection system based on the assessment results.
4. Human Security Measures
  ・Regular training and awareness programs on the importance of personal information protection.
  ・Obtaining confidentiality agreements from employees handling personal data.
5. Physical Security Measures
  ・Access control for areas where personal data is handled, including entry and exit management for employees and visitors.
  ・Implementation of measures to prevent theft or loss of devices, documents, and electronic media containing personal data.
6. Technical Security Measures
  ・Access control to limit the scope of personal data handled by employees.
  ・Authentication of employees accessing information systems handling personal data.
  ・Implementation of security measures to protect information systems from unauthorized access or malware.
7. Understanding the External Environment
  ・When handling personal data in foreign countries, the Company assesses the personal information protection systems of those countries and implements appropriate security measures accordingly.

Company Name: Bespoke Inc.
Address: 8F, Shibuya Hikarie, 2-21-1 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Representative Director: Akemi Tsunakawa

Personal Information Complaints and Consultation Desk
Personal Information Protection Manager: Asako Yamada
Email: general@be-spoke.io
‍Name of Authorized Personal Information Protection Organization and Contact for Complaints:
‍
Currently, the Company is not a member of any authorized personal information protection organization.

Privacy Policy

Bespoke Inc. (hereinafter referred to as "the Company") engages in the development and provision of AI chatbot solutions. Recognizing that the protection of personal information is a vital social responsibility, the Company has established the following privacy policy and is committed to its implementation and maintenance.

Appropriate Acquisition, Use, and Provision of Personal Information
‍The Company acquires, uses, and provides personal information appropriately, taking into account the nature and scale of its business. Specifically, the Company ensures that personal information is handled within the scope necessary to achieve the specified purposes of use and implements measures to prevent handling beyond this scope.
Compliance with Laws and Regulations
‍The Company complies with laws, national guidelines, and other standards concerning the handling of personal information.
Implementation of Security Measures
‍The Company takes measures to prevent and correct the leakage, loss, or damage of personal information.
Response to Complaints and Inquiries
‍The Company responds appropriately and promptly to complaints and inquiries regarding the handling of personal information. Please contact the Personal Information Complaints and Consultation Desk below.
Continuous Improvement of the Personal Information Protection Management System
The Company strives to continuously improve its personal information protection management system.

Established: September 1, 2022
Revised: September 1, 2022
Bespoke Inc.
Representative Director: Akemi Tsunakawa

‍Personal Information Complaints and Consultation Desk
Personal Information Protection Manager: Asako Yamada
Email: general@be-spoke.io

Compliance Basic Policy and Code of Conduct

Basic Policy

Bespoke Inc. places utmost importance on strict adherence to laws and ethical conduct. To earn social trust and achieve sustainable success, we conduct our business based on the following fundamental policies:

Compliance with Laws and Regulations
Bespoke Inc. strictly complies with all applicable laws, social norms, our "Compliance Code of Conduct," and internal regulations.
Compliance Framework
Our executives and all employees collaborate to establish a robust compliance framework and actively promote compliance initiatives.
Risk Management
We develop and implement careful plans to address potential risks. Through risk assessments, the formulation of mitigation measures, and the establishment of crisis management plans, we enhance customer trust and ensure safety.
Compliance Education
We provide regular compliance training to all executives and employees to raise awareness of the importance of legal compliance.
Continuous Improvement
We commit to continuously improving the effectiveness of our compliance framework by adapting to evolving legal requirements and customer expectations through ongoing reviews and enhancements.

Code of Conduct

All executives and employees of Bespoke Inc. act as responsible members of society, adhering to the following code of conduct to enhance social credibility and prosperity:

Fundamental Attitude
ーAll employees promote ethical behavior and maintain high moral standards throughout the organization.
ーWe exercise utmost care in compliance to ensure organizational success and reliability.
ーWe focus on fulfilling our social responsibilities by adhering to legal and ethical requirements, striving for sustainable growth and enhanced reputation.
Customer Relations
ーWe value fairness and transparency, making our best efforts to build trust with our customers.
ーWe respect customer privacy, maintain the confidentiality of provided information, and deliver the highest quality services.
ーWe continuously strive to improve our services and eliminate fraudulent activities.
Community Engagement
ーWe prioritize contributing to local communities and promoting sustainable environmental practices.
ーThrough charitable and volunteer activities, we contribute to the development and enhancement of local communities.
ーBy collaborating with society, we build sustainable business models and provide long-term value to local communities.
Relationships with Business Partners
ーWe respect partnerships with our business associates and maintain equal and fair relationships.
ーWe engage in free and fair competition with industry peers, refraining from unfair competitive practices.
Shareholders and Investors
ーWe provide transparent and sincere information to shareholders and investors, striving to maximize shareholder value.
ーWe prioritize shareholder trust in our management, ensuring the accuracy and reliability of financial information and protecting shareholder interests.
ーThrough dialogue with shareholders and investors, we share corporate policies and performance, endeavoring to meet investor expectations.
Respect for Human Rights
ーWe ensure respect for human rights, eliminating discrimination and unfair treatment, and providing equal opportunities to all employees and stakeholders.
ーWe adhere to international human rights standards and implement measures to prevent human rights violations within our supply chain.
ーWe protect the safety and well-being of our employees, take human rights complaints seriously, and provide solutions.
Protection of Confidential Information and Intellectual Property
ーWe implement stringent security measures to protect confidential information and intellectual property, preventing unauthorized access and leaks.
ーWe educate employees on handling confidential information, maintaining confidentiality, and respecting intellectual property rights.
ーWe respect the intellectual property rights of others, preventing unauthorized use by adhering to proper licensing and contractual terms.
Workplace Conduct
ーWe promote diversity and inclusion in the workplace, eliminating discrimination and harassment, and providing a fair working environment.
ーWe safeguard the safety and health of our employees, strictly complying with labor laws and regulations, and offering appropriate working conditions.
ーEmployees maintain ethical behavior and professionalism, establish procedures for reporting compliance concerns, and promote workplace transparency.