Bespoke Inc., Chief Operating Officer

Tokyo, Japan
Employment Type
Depends on Experience

Tokyo based Bespoke Inc. is building multilingual, AI-powered chatbots and other resources for travelers as well as for Japanese businesses that want to attract and support more overseas visitors to Japan.

Bespoke is looking for an experienced Chief Operating Officer or COO to oversee our company’s ongoing operations and procedures. As the company’s second-in-command, you will be responsible for coordinating diverse business operations that involve multiple fields and disciplines. The COO reports to the CEO and will be managing projects and leading employees across multiple teams in achieving performance and growth goals.


  • Design and implement business strategies, plans and procedures
  • Set comprehensive goals for performance and growth
  • Measure and report on operational performance and develop plans to improve relevant key performance indicators
  • Establish policies that promote company culture and vision
  • Oversee daily operations of the company and the work of executives (Sales, Product)
  • Participate in expansion activities
  • Build and maintain rewarding relationships with partners and clients
  • Be a motivator for other team members
  • Manage and coordinate teams across multiple disciplines to complete projects
  • Evaluate performance by analyzing and interpreting data and metrics
  • Write and submit reports to the CEO in all matters of importance
  • Assist CEO in fundraising ventures, marketing campaigns, and events


  • BA / BS / MBA degree or equivalent work experience
  • 5+ years in a leadership position
  • Demonstrated track record at a high growth company in establishing operational plans, metrics and financial controls
  • Excellent communication skills and ability to interact with internal and external partners
  • Expressed interest (and preferably experience) in the AI or SaaS fields
  • Experience as a problem solver at heart with a genuine interest in learning by helping
  • Capable of data analysis and performance/operation metrics
  • Strong knowledge of IT/Business infrastructure and productivity tools related therein, including Microsoft/Google Suites
  • Legally able to be employed in Japan

Contact Us

Want to know more about our product and services? Looking to join our team and work with us? Drop us a line and we'll get back to you promptly.